Frequently Asked Questions
How Can I Browse Your Products Online?
You can explore all our jewellery collections directly on our website by navigating through categories like earrings, necklaces, rings, and bracelets.
Do You Have a Physical Store I Can Visit?
Yes. You can visit our store at Shop No. 161, AQ Shopping Centre, Bahria Town, Karachi, Pakistan.
How Long Does Delivery Take?
Delivery usually takes 2–5 business days within major cities in Pakistan, depending on your location and courier service.
Can I Cancel My Order After Placing It?
Orders can be cancelled within 24 hours of purchase. After that, cancellation may not be possible once processing begins.
Do You Provide Product Care Tips?
Yes. Every product page includes care instructions to help your jewellery last longer and stay shiny.
Are the Prices Listed Final?
Yes. All prices on our website are final, inclusive of taxes, and accurate at the time of purchase.
How Can I Contact Customer Support?
You can reach us via our website contact form, email, or by calling our store directly during business hours.
Do You Offer Gift Wrapping or Packaging?
Yes. Special gift packaging is available at checkout for a small additional fee or on request at the store.
Can I Track My Order?
Yes. After your order is shipped, you will receive a tracking number to monitor delivery progress via the courier service.
What Payment Methods Do You Accept?
We accept Cash on Delivery (COD) and bank transfers.